Return Policy

Tap Trading LLC d/b/a Teah is committed to providing our customers with peace of mind when purchasing from us.  If you receive products that have damaged product packaging, are expired, or have quality issues, you may request to return the product within the allowed return period by emailing hello@teah-trading.com. Teah will process your request within 1-3 business days. 


Can I return anything I want?

Items with the following conditions are not eligible for return:

  • Due to the safety of our customers, consumable product are not eligible for return, unless product is defective or have quality issue.

  • Products that are misused, damaged, modified, or is in unsellable condition due to customer tampering.

  • Products that are missing parts, missing or altered labels, missing or altered serial number.

  • Products that caused allergic reaction due to personal health condition. If you are not familiar with the product, we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product.

  • Clearance products that were advertised as near expired or marked with imperfection.

  • All sales are final and cannot be refunded or exchanged. Items due to transit damage may be subject to return after inspection.


Who pays for return shipping?

If you are returning the product due to the following reasons, we will send you a free return shipping label:

  • Product was damaged during shipping

  • We sent you the wrong item

  • Product is expired upon delivery

  • Product is defective or has quality issue.

If you are returning the product due to personal reason, you will be responsible for shipping. Reasons such as:

  • Purchased wrong item, wrong size, wrong color, etc.

  • Purchased too many, or no longer need it

  • Unable to use the product due to allergic reaction. (Eligible products only)

  • Don’t like the product, buyer’s remorse, etc.


Return Instructions

  • All returns must have an RMA number. Please email our customer service team at hello@teah-trading.com to request an RMA (Return Merchandise Authorization) number. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.

  • If we do not receive your return within 7 business days from the date RMA was issued, the RMA will be canceled.

  • Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentation, and any free gift if it was part of the combo. Any missing articles may result in delayed processing or rejection of your RMA.

  • Once we’ve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. Your refund will be issued upon completion of inspection of your return, and the fund will be issued back to the original form of payment that the order was placed. 


Important Disclaimers

  • If you experienced discomfort or have any medical issues, please stop using or consuming the product and seek medical attention immediately.

  • Written proof from a certified physician is required if you believe there is a quality issue with the product that caused it.

  • Teah is not liable for any issue with consumable products that are improperly stored.

  • All product pictures are for reference only. Color, shades, or tone may be slightly different from the actual product due to lighting conditions when the picture was taken.

 

Teah Customer Service:

Phone: 518-888-6986

Email: hello@teah-trading.com